Refund & Replacement Policy – MachmaniStone.com

At MachmaniStone.com, we believe in providing a simple and transparent 10-Day Return & Replacement policy to ensure your complete satisfaction.

Eligibility Criteria for Returns & Replacements:

  1. Items must be returned in their original, unused condition.
  2. Replacements are subject to inspection and approval by the Machmani Stone team.
  3. Damages caused by improper handling or neglect are not covered.
  4. The return must include the Original Product Certificate, Invoice (original or copy), packaging, lab certificates, and any other accompanying documentation or discount coupons.

Refund And Return Policy for Loose Gemstones:

  • You can return loose gemstones within 10 days of delivery for a full refund of the gemstone’s value, subject to meeting the above criteria.
  • Please note: Shipping charges, VAT, and duties are non-refundable.
  • Replacement product will be delivered in 5 days

Refund  And Return Policy for Customized Gemstone Jewelry:

  • Custom-made jewelry (rings, pendants, bracelets, etc.) is non-returnable for a cash refund. However, you may request a store credit worth 75% of the invoice value within 10 days of delivery, which can be used for future purchases on our website.

Cancellation Policy:

  • For jewelry orders, a 25% deduction will be applied as making charges in case of cancellations.
  • If the order cost exceeds 25% of the purchase price, the cancellation will be handled accordingly, deducting jewelry costs.
  • For orders with paid certifications, the certification cost will also be deducted in case of cancellation.

Important Points to Note:

  • Shipping charges, VAT, and duties are non-refundable.
  • The cost of return shipping will be borne by the customer.
  • Payment gateway charges, where applicable, are non-refundable. The rates are as follows:
    • ccAvenue: 2.36% for Indian debit/credit cards and Net Banking (4.72% for American Express), 3.54% for international cards.
    • PayPal: 5.19%.
      All rates include 18% GST.
  • Additional lab certificates ordered apart from the free certification provided with the gemstone will not be refunded.
  • Refund will be credited within 7-10 business days to your origin payment method. Credit card or bank refunds may take an additional week to reflect in your account.